Q-Park are honoured to have once again been named the Parking Operator of the Year at the British Parking Awards 2024.
Q-Park are honoured to have once again been named the Parking Operator of the Year at the British Parking Awards 2024.
The British Parking Awards were launched by Parking Review magazine in 2002 and were immediately recognised as the ultimate recognition of excellence and achievement in parking management, design and innovation. Q-Park have a decorated history at these awards, scooping prizes on multiple occasions as well as many other nominations.
The ‘Parking Operator of the Year’ category covers parking providers who are creating a positive experience for motorists. The prize recognises work done to create easy-to-understand, non-confrontational and person-centric services. Q-Park demonstrated that their experience and their continuing commitment to Quality, Innovation and Positive Change helped them stand out above the other nominees for this award. Quality does not just end at what customers physically see in the car park, it is also how Q-Park gets itself to the forefront of technological innovation to provide a more seamless customer journey. Ranging from the installation of market leading PaSS Automatic Number Plate Recognition systems as well as the large-scale Electric Vehicle Charging Point rollout, Q-Park are always looking to improve the service they offer.
As well as advancements in technology, Q-Park also demonstrated how they invest in both their facilities and their staff to ensure that what customers experience during their visit leaves them with a positive memory of their day. Q-Park takes the safety and security of customer vehicles very seriously and take a number of different measures to reduce crime ranging from regular patrols, extensive CCTV coverage, bright LED lighting and customer only entrances. As well as this, parking spaces that are wider than the industry average alleviate the risks of bumps and scratches. Customers will sometimes need assistance, they can either speak to a Parking Host onsite who can assist with any queries that they may have. Having a physical presence also helps provide peace of mind to customers about the security of their vehicle. Q-Park do not believe that simply having a Parking Host in the car park office 24/7 provides the best value to both customers and the wider business. Their preference is that they are fully mobile within the facility undertaking cleaning tasks and also removing any person who should not be there. Should a customer require assistance and are not able to locate a Parking Host, they can simply press the Assistance button on any barrier, pay machine or help point. This will transfer them through to our 24/7 Customer Service Centre based in Leeds. The operatives can assist the customer with most queries or can call the local response number to request that a Parking Host urgently attend to provide customer support.
This Award win is the second time in three years that Q-Park have been named ‘Parking Operator of the Year’ with judge feedback referencing how they are the example that all other operators either follow or should be following.
Adam Bidder, Managing Director of Q-Park UK commented ‘We are thrilled to be once again acknowledged as the top parking operator in the UK. We've always believed in our excellence in this field, and it's a tremendous honour to receive this recognition from our industry peers.’
About Q-Park
Q-Park is a leading off-street parking infrastructure owner and operator with well-managed commercial parking facilities across seven western European countries. We operate off-street parking spaces we own, have under concession or with long-term lease contracts from public and private landlords. We focus on off-street purpose-built parking facilities at strategic locations. We operate more than 3,600 parking facilities comprising over 706,000 parking spaces in the Netherlands, Germany, France, Belgium, United Kingdom, Ireland and Denmark. Based on publicly available industry data for our competitors, we estimate that we are a top three player, based on the estimated off-street revenues, in all the countries in which we operate. Q-Park also has numerous mobility hubs which provide access to a variety of mobility solutions. We house and support a range of activities from last mile logistics, electric vehicle charging, micromobility and car sharing services which help support urban accessibility, sustainability and liveability.
